Refund and cancellation policy

1. Who provides the service

CARS REELS LLC, 5830 E 2nd St, Ste 7000 #39190, Casper, WY 82609, United States operates Cars Reels.

This policy applies to Cars Reels subscriptions and credit top-ups. A refund returns money; a returned credit reservation restores service credits. They are different processes.

2. Our 30-day first-purchase policy

You may request a refund within 30 calendar days of your first paid subscription purchase, whether monthly or annual, or your first credit top-up purchase, provided no credits from that purchase have been used. Bonus credits have no cash value. Renewals, subsequent purchases, partially used credit purchases and requests outside that period are reviewed individually; we do not promise an automatic refund for those cases. This additional Cars Reels policy does not restrict any mandatory legal right, applicable Paddle buyer protection, or remedy for a faulty or undelivered service.

3. Cancel a subscription

Cancel through Billing → Manage payments & invoices, or use the subscription-management link in your Paddle receipt. You may also contact [email protected] for help or request cancellation through paddle.net.

Cancellation stops the next renewal when confirmed before that renewal is processed and normally takes effect at the end of the current paid billing period. It does not itself refund an earlier charge. Annual subscriptions are billed annually, not monthly installments; monthly credit releases continue according to the paid term.

4. Credits, top-ups and failed jobs

Credits do not expire. Ordinary subscription cancellation keeps your remaining credits; paid-plan concurrency and other entitlements change when cancellation takes effect. Credit top-ups do not create or renew a subscription.

A terminal infrastructure failure returns the affected credit reservation. Returning a reservation is not a cash refund. If a purchase is refunded, credits and access funded by that purchase may be adjusted; unrelated purchases and their credits are not automatically refunded.

5. Request a refund

Email [email protected] with the account email, purchase date, order or transaction reference, and a short explanation. Never send full card details, passwords or API keys. For a Paddle purchase you can also contact Paddle at paddle.net.

We review the purchase and usage records and explain the outcome. Approval and processing are confirmed by email; sending a request is not itself a completed refund. Approved Paddle refunds are handled through Paddle and the applicable payment method. Your provider or bank determines when returned funds appear; we do not promise an unverified processing deadline.

Email a refund request

Paddle buyer support

6. Mandatory rights and Paddle purchases

Nothing in this policy excludes statutory withdrawal, consumer, faulty-service or non-delivery remedies. Eligibility is assessed under the applicable law and the terms of the actual purchase. Using credits does not automatically remove rights that cannot lawfully be waived.

For purchases processed by Paddle, Paddle acts as merchant of record and its buyer terms and refund policy apply in addition to the Cars Reels service terms. Where mandatory law or an applicable buyer protection gives greater rights, those rights prevail.

Paddle buyer terms

Paddle refund policy

Cars Reels terms of use